Terms of service

 

OVERVIEW

This website is operated by Lumisonic ("we", "us", or "our"). Throughout the site, the terms "we", "us", and "our" refer to Lumisonic. Lumisonic offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us or placing a Cash on Delivery (COD) order, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or state of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

SECTION 2 - PRODUCTS & PRICING

All prices on Lumisonic are listed in Pakistani Rupees (PKR) unless otherwise stated. 
- We make every effort to display as accurately as possible the colors and images of our Peshawari chappals, footwear, and apparel that appear at the store. However, actual colors may vary slightly depending on your monitor or mobile device screen settings.
- We reserve the right to modify prices, discontinue products, or limit quantities of any product at any time without prior notice.

SECTION 3 - ORDERS & CASH ON DELIVERY (COD)

When you place an order on Lumisonic, you agree to provide complete, accurate, and current delivery details (including recipient name, full delivery address, and active mobile/WhatsApp contact number).
- Cash on Delivery (COD) Orders: For COD orders, our customer support team may contact you via Phone Call or WhatsApp to confirm order details before dispatch. We reserve the right to cancel unconfirmed COD orders.
- You represent and warrant that your purchases are for personal use only and not for commercial resale or export.

SECTION 4 - SHIPPING AND DELIVERY

Delivery across Pakistan is handled by third-party courier partners (e.g., Trax, Callcourier, Leopards). 
- Estimated delivery time within Pakistan is 2 to 4 working days after dispatch.
- Delivery times are estimates and may be subject to minor delays due to weather, courier logistics, or public holidays. Once handed over to the courier, title and risk of loss pass to the customer upon final delivery.

SECTION 5 - RETURNS & EXCHANGES

Purchases are subject to return or exchange in accordance with our Return & Exchange Policy. We offer a 7-Day Easy Size Exchange for eligible items in their original, unworn condition.

SECTION 6 - ACCURACY OF BILLING & ACCOUNT INFORMATION

You agree to promptly update your account and other information, including your email address, phone number, and shipping details, so that we can complete your transactions and contact you as needed.

SECTION 7 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at nangyalkj@gmail.com.